App support
Get help with login, profiles, invites, chat, notifications or another app-related issue.
Contact support
CONTACT LUMOPA
Let’s talk.
Contact us for app support, account questions, community feedback, race organizer partnerships or general information about Lumopa.
CHOOSE A TOPIC
How can we help?
Select the type of request that best matches your question.
Race organizers
Discuss participant coordination, shared rides and community initiatives around your event.
Discuss collaborationPartnerships
Contact Lumopa about community, sustainability, mobility, sponsorship or other partnership opportunities.
Contact the Lumopa team
BEFORE YOU CONTACT US
Help us understand your request.
A clear description helps us investigate and respond more effectively.
- Describe what you were trying to do
- Explain what happened instead
- Include your device and operating system
- Mention the Lumopa app version, when available
- Do not send passwords or sensitive authentication data
Email the Lumopa team
Use the address below for support, feedback and partnership inquiries.
support@lumopa.com Send an email
APP SUPPORT
Start with the Support Center.
Answers to common questions about accounts, invites, chat, shared rides, privacy and account deletion are available on the Lumopa Support page.
Account access
Review login and password-reset guidance before contacting support.
Invites and requests
Learn how hosts and participants manage activity invitations and requests.
Privacy and account deletion
Access the privacy policy and account deletion instructions directly from the Support Center.
REPORTING A SAFETY ISSUE
Use the in-app reporting tools first.
When possible, report inappropriate content, communication or user behavior directly from the relevant area of the app. This helps preserve the context needed for review.
Report content
Use the reporting option connected to the relevant invite, message or user context.
Block communication
Use available blocking controls when you no longer want to communicate with another user.
Contact support
Email Lumopa when additional review or assistance is required.
COMMON CONTACT QUESTIONS
Before sending your message.
How quickly will Lumopa respond?
Response times depend on the nature and volume of requests. Safety, access and privacy-related issues may require additional review.
Can support change an activity agreement?
Lumopa does not participate in private activity or transport arrangements between users. Hosts and participants should communicate directly about changes to their plans.
Can I report an app problem by email?
Yes. Include a clear description, your device model, operating system and the app version when available.
Should I send screenshots?
Screenshots can help explain a technical issue, but remove or hide unnecessary personal information before sending them.
Can I contact Lumopa about a race partnership?
Yes. Race organizers and potential partners can contact the Lumopa team using the same email address and an appropriate subject line.
CONTACT LUMOPA
We’re here to help.
Send us your question, feedback or partnership inquiry.