App support
Get help with login, profiles, invites, chat, notifications or another app-related issue.
Contact support
CONTACT LUMOPA
Let’s talk.
Contact us for app support, account questions, community feedback, race organizer inquiries or general information about Lumopa.
CHOOSE A TOPIC
How can we help?
Select the type of request that best matches your question.
Race organizers
Discuss participant coordination, shared rides and community initiatives connected to your event.
Discuss collaborationCollaborations
Contact Lumopa about community initiatives, race collaborations, sustainability, shared mobility or business cooperation.
Contact the Lumopa team
BEFORE YOU CONTACT US
Help us understand your request.
A clear description helps us investigate and respond more effectively.
- Describe what you were trying to do
- Explain what happened instead
- Include your device and operating system
- Mention the Lumopa app version, when available
- Do not send passwords or sensitive authentication data
Email the Lumopa team
Choose the contact option that best matches your request.
APP SUPPORT
Contact Support
Technical and account support
Use this address for login, profiles, invites, chat, notifications and other app-related issues.
support@lumopa.com
GENERAL & BUSINESS
Business Inquiries
Race organizers and collaborations
Use this address for general information, race coordination initiatives, community collaborations and business inquiries.
info@lumopa.com
REPORTING A SAFETY ISSUE
Use the in-app reporting tools first.
When possible, report inappropriate content, communication or user behavior directly from the relevant area of the app. This helps preserve the context needed for review.
Report content
Use the reporting option connected to the relevant invite, message or user context.
Block communication
Use available blocking controls when you no longer want to communicate with another user.
Contact support
Email Lumopa when additional review or assistance is required.
Report a safety issue
COMMON CONTACT QUESTIONS
Before sending your message.
How quickly will Lumopa respond?
Response times depend on the nature and volume of requests. Safety, access and privacy-related issues may require additional review.
Can support change an activity agreement?
Lumopa does not participate in private activity or transport arrangements between users. Hosts and participants should communicate directly about changes to their plans.
Can I report an app problem by email?
Yes. Email support@lumopa.com and include a clear description, your device model, operating system and the app version when available.
Should I send screenshots?
Screenshots can help explain a technical issue, but remove or hide unnecessary personal information before sending them.
Can I contact Lumopa about a race collaboration?
Yes. Race organizers and community representatives can contact the Lumopa team at info@lumopa.com.
Which email address should I use?
Use support@lumopa.com for app and account issues. Use info@lumopa.com for race organizer inquiries, community collaborations and general information.
NEED MORE INFORMATION?
Start with Lumopa Support.
Find answers about accounts, invites, chat, shared rides, privacy and account deletion in the Lumopa Support Center.