Account and profile
Learn about registration, profile information, login, password recovery and deleting your account.
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LUMOPA SUPPORT
How can we help?
Find answers to common questions about your account, invites, shared rides, chat, privacy and using the Lumopa app.
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Choose the topic you need.
These sections cover the most common questions about using Lumopa.
Invites and activities
Find out how to create, join, manage and coordinate training sessions, races and shared rides.
View invite helpChat and communication
Understand when chat becomes available and how invite-based communication works.
View chat help
ACCOUNT AND PROFILE
Manage your Lumopa account.
Your profile helps other users understand who is behind an invitation before deciding to connect.
How do I create a Lumopa account?
Open the app and follow the registration process. Depending on the available options, you can create an account using email or a supported sign-in provider.
How do I reset my password?
Use the password reset option on the sign-in screen. Follow the instructions sent to the email address linked to your Lumopa account.
Can I change my profile information?
Yes. Open your profile in the app and use the available edit options to update your photo, name, bio and activity preferences.
How do I delete my account?
You can find the account deletion instructions on the dedicated account deletion page.
INVITES AND ACTIVITIES
Create, join and manage activities.
Lumopa uses invites to organize training sessions, races and shared travel plans.
How do I create an invite?
Open the Create section in the app, choose the invite type and add the required details, such as activity, date, time, location and participant information.
How do I join an activity?
Open the invite and submit a request to join. The host can review the request and decide whether to accept or decline it.
Where can I see my requests?
Open My Invites and select the section for your requests. There you can review pending and previous activity-related requests.
Can a host edit or remove an invite?
The host can manage invitations through the available invite controls. Some changes may be limited once people have already joined or the activity has progressed.
Can I leave a confirmed activity?
This option may not yet be available in the current version of Lumopa. Contact the host directly through the related chat when you need to communicate a change of plans.
CHAT AND COMMUNICATION
Conversations stay connected to invites.
Lumopa does not provide unrestricted messaging between all users or public group chat.
When does chat become available?
Chat becomes available in connection with a specific invite after the relevant participation flow has been approved or confirmed.
Is the chat public?
No. Communication is one-to-one and connected to the specific invite being coordinated.
What should chat be used for?
Use chat to coordinate practical details such as meeting points, timing, activity plans and shared transport.
What should I do if a message is inappropriate?
Use the reporting or blocking options available in the app. You can also contact Lumopa Support and provide the relevant details.
SHARED RIDES
Coordinate transport responsibly.
Lumopa helps users communicate about shared travel related to races and activities. It is not a commercial transport provider.
How do I offer transport?
When creating the relevant invite, choose the option indicating that transport is available and enter the number of available seats and departure location.
How do I indicate that I need a ride?
Choose the option indicating that transport is needed when creating or coordinating the relevant race plan.
Does Lumopa guarantee transport?
No. Shared ride availability depends on the plans, decisions and communication of individual users.
Who is responsible for the journey?
Users are responsible for their own decisions, arrangements, vehicle suitability, legal compliance and personal safety.
PRIVACY AND SAFETY
Your privacy and community safety matter.
Lumopa only asks for information needed to provide and improve the app experience. Review the privacy policy for details about data processing and your rights.
STILL NEED HELP?
Contact Lumopa Support.
Send us a clear description of the issue, the device you are using and any relevant details that can help us investigate.