ACCOUNT AND PRIVACY

Delete your Lumopa account

You can permanently delete your Lumopa account directly from the mobile app. This page explains the deletion process and what happens to your personal data.

DELETE IN THE APP

Follow these steps.

Account deletion is available from your Lumopa profile and only takes a few steps.

1

Open your Profile

Sign in to Lumopa and select Profile from the bottom navigation.

2

Open Edit Profile

Select Edit Profile to access your account-management options.

3

Select Delete Account

Scroll to the account section and select Delete Account.

4

Confirm permanent deletion

Review the warning and complete the confirmation shown in the app. The action cannot be undone.

PATH IN THE APP
Profile Edit Profile Delete Account
WHAT HAPPENS NEXT

What account deletion means.

Deleting your account permanently removes your access to Lumopa and starts the deletion or anonymization of the personal data connected to your account.

Data that is deleted

  • Your Lumopa authentication account
  • Your profile information
  • Your profile photograph
  • Your account and notification preferences
  • Push-notification tokens linked to your account
  • Active access sessions linked to your account

Data that may be anonymized or retained temporarily

  • Messages may remain in another user’s conversation history without identifying you as an active Lumopa user
  • Invite participation records may be anonymized where needed to preserve conversation and system integrity
  • Reports, safety records or moderation records may be retained where necessary to protect users or meet legal obligations
  • Limited technical and security logs may be retained for up to 30 days for security, fraud prevention and system integrity
INVITES AND COMMUNICATION

Your activity in Lumopa.

Some records involving other users cannot always be removed without affecting their legitimate conversation or activity history. In these cases, your identity is removed or anonymized where appropriate.

Invites you created

Active invites associated only with your account are removed or closed as part of the deletion process.

Participation requests

Pending requests are no longer active. Historical participation information may be anonymized where it is needed for system consistency.

Chat messages

Messages already delivered to another user may remain visible in that user’s conversation history, but your deleted account will no longer be available as an active profile.

Deletion is permanent

Once the deletion process is completed, your Lumopa account cannot be restored. You will need to create a new account if you decide to use Lumopa again.

BEFORE DELETING

Review anything you need first.

Before deleting your account, review any active invites, upcoming activities and conversations containing information you may still need.

Do not delete your account only to resolve a technical problem. Contact Lumopa Support first if you need help with login, profile access or app functionality.

NO ACCESS TO THE APP?

Contact Lumopa Support.

If you cannot sign in or access the in-app deletion option, contact us from the email address connected to your Lumopa account.

We may need to verify that you are the account owner before processing an account-related request.

COMMON QUESTIONS

Account deletion FAQ

Can I restore my account after deleting it?

No. Account deletion is permanent. A deleted account cannot be reactivated or restored.

Will I be signed out after deletion?

Yes. Your current Lumopa session is ended and access associated with the deleted account is revoked.

Are my active invites removed?

Active invites connected to your account are removed or closed so that other users can no longer submit new participation requests.

Why might some messages remain visible?

Messages may form part of another user’s conversation history. Where they remain, the deleted account is no longer available as an active profile and the associated identity may be anonymized.

Can I delete my account without using the app?

The standard and fastest method is the in-app deletion option. If you cannot access the app, contact support@lumopa.com from the email address associated with your account.

How long can technical logs be retained?

Limited security and technical logs may be retained for up to 30 days where necessary for security, fraud prevention and system integrity. Certain information may be retained longer where required by applicable law or for the handling of safety and legal matters.

RELATED INFORMATION

Learn more about your data.

Review the Lumopa Privacy Policy or visit the Support Center for additional account assistance.

Privacy Policy Lumopa Support